Terms and Conditions and Privacy Policy

General terms and conditions of e-commerce of MAKEOVER sro for the provision of services

 

I.

Introductory provisions

1. The company MAKEOVER sro , with its registered office at Ďurgalova 2, 831 01 Bratislava - Nové Mesto district, Company ID: 54 298 571 , VAT number: 2121633580 , VAT number: SK 2121633580 , registered in the Commercial Register of the Municipal Court Bratislava III , Section Sro ., vl . no. 157854/B (hereinafter referred to as the " Provider " or " Supplier " ), in accordance with the scope of its activities, provides services to natural and legal persons (hereinafter referred to as the " Client " or " Client " ) .

 

 

II. General Terms and Conditions and Definitions

1. The provider has been issued a permit to provide outpatient health care in its operation located on the 1st floor in non-residential premises (non-residential premises no. 7.41) in the multifunctional building Viedenská Brána at Kopčianská 8A in Bratislava as a non-state outpatient health facility containing 1 specialized surgical outpatient clinic - room no. 2  with a focus on aesthetic medicine .

 

2. The provider has been issued a trade license to provide cosmetic services, services related to body beautification, massage services and manicures.

 

3. The purpose of the general terms and conditions specified is to define the basic rules for provision of healthcare, services related to the provision of healthcare, as well as other services provided by the Provider, within which the rights and obligations of the Client are defined and Provider (hereinafter referred to as the " General Terms and Conditions " or " GTC ") .

 

3. If the Contract between the Client and If the Provider contains a specific regulation of their mutual relationship, such a special arrangement shall take precedence over the provisions of these General Terms and Conditions , while these General Terms and Conditions shall apply to the rights and obligations not regulated in the special arrangement to an appropriate extent .

4. By ordering any Service, the Client expresses full and unreserved consent to these GTC. The GTC apply to the contractual relationship between the Provider and the Client in its entirety, unless otherwise stated in these GTC.

 

5. For the purposes of these GTC, a contract is understood to mean a contract/order, the subject of which is the provision of services by the Provider, concluded in written (including e-mail or other electronic) form between the Provider and the Client (hereinafter referred to as the " Contract ").

According to these GTC The language represents :

- the contract for the provision of health care is concluded in in written form or in electronic form between the Provider and the Client in accordance with Act No. 576/2004 Coll . on healthcare, services related to the provision of healthcare and on amendments and supplements to certain acts (hereinafter referred to as the " ZoZS ")

and/or

- a contract for the provision of a service that is not of the nature of healthcare, concluded in written or electronic form between the Provider and To the client ;

In the parts in which the Contract deviates from the General Terms and Conditions, the provisions contained in the Contract shall prevail. In matters not regulated in the Contract, these General Terms and Conditions shall apply to the contractual relationship between the Provider and the Client .

 

6. For the purposes of these GTC, a service is understood to mean any service offered by the Provider (hereinafter referred to as the " Service " or " Services "). According to these GTC, a Service includes the provision of healthcare (hereinafter referred to as " healthcare services "). and services related to the provision of healthcare for the Client , as well as other services specifically ordered by the Client from the Provider that are not of a healthcare nature.  

 

7. The Price List is a price list of medical services and other Services provided by the Provider, which represents an overview of the Services provided, fees and prices for the Services provided by the Provider in the performance of its activities, compiled by the Provider. The Price List as a whole and, where applicable, its individual parts are available in an accessible and visible place at Provider and on the Provider's website.

8. All contact details of the Provider, such as the telephone number, email address, address of the Provider's registered office, through which the Provider communicates with Clients , ensures Clients' orders and other actions pursuant to the General Terms and Conditions for the purpose of providing the Services, are available on the Provider's website .

 

9. The Client or Orderer is
and ) a natural person who has entered into a legal relationship with the Provider based on the Contract and to whom the Provider provides the Services,
b) a natural person with whom the Provider has entered into negotiations on the provision of Services or
c) a natural person who requested the Provider to provide the Service.

 

10. The Provider's website represents an internet site where essential information about the Provider is published (identification data of the Provider, including contact data of the Provider) and also information about the Services provided by the Provider (Price List, instructions on medical and other services , etc.).  For the purposes of these GTC , the Provider's website is understood to be the website www.beautyfactory.sk (hereinafter referred to as the " website ").

 

12. The Client's data are his identification and contact data specified in the Contract concluded between the Client and the Provider, and/or specified in the documentation provided by him , including his e-mail address, telephone number, or other communication data used for communication with the Client on communication platforms. The Client's data is considered up-to-date until the Client notifies the Provider in writing of their change. The Client's contact data , such as his e-mail address or telephone number, may be used by the Provider to deliver information related to the Services provided by the Provider, such as instructions/information on healthcare, procedures, and the like.

 

13. Terms not defined in these GTC have the meaning assigned to them by valid and effective legal regulations in the field of healthcare and related activities, as well as other legal regulations relating to the services provided, forming part of the legal order of the Slovak Republic.

 

14. The details of the legal relationship between the Provider and the Client , the subject of which is the provision of services by the Provider, are determined by these GTC .

 

15. These GTC are an integral part of the Contract concluded between the Client and the Provider , the subject of which is the provision of services by the Provider , and they enter into force and effect together with this Contract . Individual provisions of the GTC shall not apply only if otherwise agreed in the Contract or if their application is expressly excluded by the Contract.

 

 

I I I.

Conclusion of the Contract

 

1. The Client can express his / her binding interest in the Service by filling out the form on the Provider's website after pressing the buttons and " BOOK AN APPOINTMENT" ( or by e-mail using the contact details published on the website ) are responsible for keeping the data required by the Provider necessary for concluding the Contract .

 

2. The Client is entitled to place a binding order for the Service by accepting the available date selected by him for its provision (hereinafter referred to as the " Order ") . The Contract is considered concluded at the moment of electronic notification and/or sending of the acceptance of the Order to the Client (hereinafter referred to as the Client and the Provider, also referred to as the "contracting parties") . By reserving a date, the Client simultaneously accepts these GTC in the version in which they were valid on the date of the aforementioned reservation of the date .

 

3. The Contract may be amended or cancelled only by written agreement of the Contracting Parties. This does not affect the right of the Contracting Parties to terminate or withdraw from the Contract in accordance with the provisions of these GTC or generally binding legal regulations.

 

4. The Contract, of which these GTC are an integral part , represents a single, comprehensive contract concluded between the Contracting Parties.

 

 

IV.
Order Cancellation and Contract Changes

1. The Client is entitled to demonstrably request the Provider by e-mail to change or cancel the Order ( validly accepted by the Client as the date of provision of the Service), i.e. to cancel a validly concluded Contract , but exclusively no later than 24 hours before the bindingly ordered date of provision of the Service. In such a case, if the Client has already paid part or all of the price for the ordered Service , the Provider is obliged to return the entire amount paid by the Client to the Client within 14 calendar days of the cancellation of the Order, by bank transfer to the Client's account specified by the Client in writing (by e-mail or post).

 

2. If the Client requests the Provider to cancel the Order (validly accepted by the Client the date of provision of the Service), i.e. the cancellation of a validly concluded Contract , less than 24 hours before the bindingly ordered date of provision of the Service , the Provider shall be entitled to pay a cancellation fee (contractual penalty). in the amount of 50% of the price of the ordered Service . In such a case, if the Client has already paid part or all of the price for the ordered Service , the Provider is obliged to return it , while the Provider's claim to pay the cancellation fee (contractual penalty) is automatically offset against the claim to refund the paid amount. part or all of the price for the ordered Service. The Provider will refund the price or part thereof paid by the Client for the ordered Service. in the amount of the paid amount minus the cancellation fee ( contractual penalty ) in the amount of 50% of the price of the ordered Service, within 14 calendar days from the cancellation of the Order, by bank transfer to the Client's account specified by the Client in writing (by e-mail or post).

 

3. In the event that the Client fails to arrive at the agreed place of provision of the Service on time, within the agreed deadline, the Provider shall be entitled to pay a contractual penalty in the amount of 50% of the price of the ordered Service. In such a case, if the Client has already paid part or all of the price for the ordered Service , the Provider shall be obliged to return it , while the Provider's claim to pay the contractual penalty shall be automatically offset against the claim to refund the paid amount. part or all of the price for the ordered Service. The Provider will refund the price or part thereof paid by the Client for the ordered Service. in the amount of the paid amount minus a contractual penalty of 50% of the price of the ordered Service, within 14 calendar days from the date on which the service should have been provided, by bank transfer to the Client's account specified by the Client in writing (by e-mail or post).

 

4. The Provider's claims referred to in points 2 and 3 of this article for payment of the cancellation fee or contractual penalty shall not arise if a serious circumstance occurred on the Client's side that prevented him from canceling the Order in accordance with the procedure set out in paragraph 1 of this article or prevented him from arriving at the agreed date. Such a serious circumstance on the Client's side shall be deemed to be :

sudden​ illness preventing attendance agreed date for providing the ordered service , accident, hospitalization, or even death of the Client or his/her loved one and similarly (hereinafter referred to as " serious circumstance ") . The Client is obliged The serious circumstance must be proven by relevant documents (e.g. medical report , police records, etc.). In such a case, if the Client has already paid part or all of the price for the ordered Service , the Provider is obliged to return it in the entire amount paid by the Client to the Client within 14 calendar days from the proof of a serious circumstance due to which the Client could not appear on the bindingly agreed date for the provision of the Service, by bank transfer to the Client's account specified by the Client in writing (by e-mail or post).

 

5. The Provider is entitled to unilaterally cancel an Order that cannot be bindingly accepted due to incorrect data provided in the Order, in particular an incorrectly provided e-mail or telephone number of the Client or in the event that the data provided by the Client in the Order appears to be obviously incorrect or untrue or in the event that it is not possible to electronically notify and/or send the acceptance of the Order to the Client .

6. The Provider is entitled to unilaterally cancel the Order, even if it has already been accepted, if the necessary material for the ordered Service is no longer produced or supplied or the price of the supplier of such material has changed significantly or due to force majeure. In the event that this situation occurs, the Provider is obliged to contact the Client by telephone or in writing (by e-mail or by post) in order to agree on further action. In the event that the Client has already paid part or all of the price of the ordered Service , the Provider is obliged to return it in full to the Client within 14 calendar days of the cancellation of the Order, by bank transfer to the Client's account specified by the Client in writing (by e-mail or by post).

7. The Client acknowledges that the Provider is not obliged to Client to conclude the Contract. The Client further acknowledges that the Provider is entitled to withdraw from the Contract concluded with To clients who, in any of the previous relationships concerning obligations with The Provider has breached its contractual or legal obligation in a material way (a material breach of obligation is considered to be, for example, complete or partial non-payment of the price for the ordered Service, delay in paying the price for the ordered Service or its part) .

8. If the Provider withdraws from the Contract, it is obliged to immediately inform the Client at the electronic address specified by the Client in the Order and to refund the price of the ordered Service , if it has already been paid, within 14 calendar days from the date of withdrawal from the Contract. by bank transfer to the Client's account specified by the Client in writing (by e-mail or post).

 

In .

Rights and obligations of the contracting parties

 

1. The Provider is obliged, based on the Contract, to provide the Client with the Service in the quantity, quality, date and place agreed upon by the Parties in the Contract.

 

2. The Client has the right to the provision of the Service in the quantity, quality, date and place agreed upon by the Parties in the Contract.

 

3. The Client is obliged to accept the Service and pay the agreed price within the due date .

 

4. The Client is obliged to provide the Provider with all necessary cooperation necessary for the performance of the Contract to an appropriate extent .

 

5. If the provided Service includes any output and/or if any output is created in connection with the provided Service , which is also a work of authorship within the meaning of the relevant generally binding legal regulations governing the rights of the author, the Client does not become its authorized user, the Provider's copyright remains preserved in its entirety.

 

 

In I.​

Contract Performance

 

1. The Provider shall provide the Service to the Client at the location specified in the Contract. If the location of performance is not specified, the Provider shall have the right to designate as the location of performance either the location where or for which it is authorized to provide its services. The Provider shall bear all costs of material, technical and personnel support necessary for the provision of the Service, including their transportation to the location of performance, unless the Contracting Parties have agreed otherwise.

 

2. If the place of performance is the Provider's premises , the Client may not :

a) bring into these premises any type of weapons, ammunition, explosives, booby-trapped explosive systems and their imitations, alcohol, narcotics and psychotropic substances, unidentifiable biological and chemical substances,

b) use photographic equipment and cameras in these premises without the written permission of the Provider,

c) without the written permission of the Provider , remove any objects, documents, information and data that are owned by the Provider or to which the Provider has other rights.

 

3. If the place of performance is the Provider's premises , the Client is obliged to comply with the operating rules, as well as any regime measures that will be informed upon entering the Provider's premises or at any time during their stay there .

 

4. If the place of performance is the Provider's premises , the Provider is responsible for their compliance with generally binding legal regulations, in particular regulations for ensuring safety and health protection at work, fire protection and environmental protection.

 

5. The agreed performance date is binding on the Parties and may only be changed by written (e-mail) agreement of the Parties.

 

6. The Provider provides the Services in accordance with generally binding legal regulations and has all permits and licenses necessary for their provision .

 

7. The Provider is entitled to entrust the provision of the Service to its subcontractor .

 

 

VII .

Protection of personal data and confidential information

 

1. The Contracting Parties are obliged to maintain confidentiality regarding personal data that they come into contact with during the performance of the Contract and to ensure their protection in accordance with generally binding legal regulations. This obligation of confidentiality shall continue even after the termination of the Contract.

 

2. The Contracting Parties shall oblige all natural persons who come into contact with personal data during the performance of the Contract to maintain confidentiality regarding personal data, so that the obligation of confidentiality shall continue even after the termination of the employment or similar employment relationship of this natural person.

 

3. By accepting these general terms and conditions, the client voluntarily grants his/her consent, in accordance with Act No. 18/2018 Coll . on the protection of personal data and on amendments and supplements to certain acts , to MAKEOVER sro , with registered office Ďurgalova 2, 831 01 Bratislava - Nové Mesto district, Company ID: 54 298 571 , Tax ID: 2121633580 , VAT ID: SK 2121633580 , registered in the Commercial Register of the Municipal Court Bratislava III , Section Sro ., vl . No. 157854/B , to use the personal data listed below for the purposes of fulfilling the subject of the Contract , for the period necessary for their processing.

Scope of personal (identification) data provided Client :

Scope of provision of contact details Client :

The client declares that the personal data and contact details provided by him/her are true and up-to-date and in the event of any change in the personal and contact details provided, he/she shall immediately notify the operator - MAKEOVER sro of this change .

 

5. For the purposes of the Contract, all facts, information and data that are/will be included in the Contract and/or that will be included in its Appendices and Annexes and/or that the Contracting Parties have learned/will learn in connection with the Contract, its performance and pre-contractual negotiations related to it (hereinafter referred to as " Confidential Information" ) are considered confidential information.

 

6. The Parties shall maintain confidentiality regarding all Confidential Information, unless otherwise provided for in the Agreement or in the applicable generally binding legal regulations. This obligation shall not cease even after the termination of the Agreement.

 

 

VIII.

Special provisions

 

1. The Customer is not entitled to publish the names, trademarks and other protected designations of the Supplier, as well as information about cooperation or other information about the Supplier for advertising purposes without the Supplier's prior written consent.

 

2. The Contracting Parties are obliged to comply with all valid and effective generally binding anti-corruption legislation.

 

3. The Client is obliged to refrain from providing any contributions/gifts to the employees, members of the bodies or subcontractors of the Supplier, and to persons close to them. Violation of this obligation will be considered a material breach of the Contract.

 

4. The Customer may not, without the prior written consent of the Supplier, transfer any rights (including claims) to third parties that arise against the Supplier under the Contract or in connection with the Contract.

 

5. Any legal acts that directly or indirectly create a burden on the rights of the Supplier, including receivables), set-off, or assignment of any rights of the Supplier (including receivables) without the prior written consent of the Supplier shall be deemed invalid, unless the Supplier subsequently approves them in writing.

 

 

IX .

Mutual communication

 

1. Unless otherwise stated in the Contract or these GTC , the Supplier's documents and the Client's documents (hereinafter referred to as the " Documents ") shall be deemed to have been delivered:

a) in the case of personal delivery of documents, by handing over the document to an authorized person or another person authorized to receive documents on behalf of the Supplier or the Client and by such person's signature on the delivery receipt or copy of the delivered document, or by demonstrable refusal to accept the document by such person;

b) in the case of delivery via a postal company authorized to provide postal services pursuant to Act No. 507/2001 Coll. on Postal Services, as amended, by delivery to the address of the Supplier or the Customer and in the case of registered mail, by handing over the document to a person authorized to receive documents of the Supplier or the Customer and by such person's signature on the delivery receipt;

c) in the case of delivery by electronic mail to e-mail addresses, by receiving a legible form of the document in the electronic mailboxes of the Contracting Parties.

 

2. If generally binding legal regulations valid in the territory of the Slovak Republic or the Contract or these GTC require a written form for the implementation of any actions of the Supplier or the Customer, this form is preserved even if these actions are performed electronically (e-mail message, etc.), with the exception of actions leading to the termination of the Contract.

 

XII.

Common and final provisions

 

1. Issues that are not explicitly resolved by these GTC and /or the Contract are governed by the laws of the Slovak Republic.

 

2. Each provision of these GTC and/or the Contract shall be interpreted in such a way as to be effective and valid under applicable generally binding legal regulations. However, if it is unenforceable, invalid or ineffective under applicable generally binding legal regulations, the other provisions of these GTC and/or the Contract shall not be affected .

 

4. If any provision of the Contract or these GTC becomes invalid or ineffective , this shall not affect the remaining provisions thereof, which shall remain valid and effective. In this case , the Contracting Parties undertake to replace the invalid or ineffective provision by agreement with a new provision that corresponds to the originally intended purpose of the invalid or ineffective provision. Until an agreement is reached between the Contracting Parties, the corresponding regulation of generally binding legal regulations shall apply.

 

5. If these GTC or the Contract contain references to the relevant generally binding legal regulations in force at the time of issue of this version of the GTC or at the time of conclusion of the Contract, which were amended or replaced by other generally binding legal regulations during their validity, these references shall be deemed to be references to those generally binding legal regulations by which they were replaced in their valid version.

 

In Bratislava, 24.02.2025